VIF FOR LAW ENFORCEMENT & 911
Give First Responders Vital Information Before They Arrive.
VIF connects residents with disabilities and special needs to 911 dispatch, giving Police, Fire and EMS access to important information that can help them better understand the individual they are responding to—before arriving on scene.
CONTEXT BEFORE CONTACT
Better Information.
Better Prepared Responders.
Every call is different. When first responders have additional information about the person they are responding to, they can arrive with a better understanding of the situation.
Before arrival
Dispatchers and first responders can have access to important information associated with a participating resident.
Kept up to date
Residents and caregivers can update information through VIF as needs, circumstances or contact information change.
Built around 911
VIF connects information supplied by residents and caregivers with the emergency-response process.
FROM ENROLLMENT TO RESPONSE
How VIF Works
Resident enrolls
A resident, family member or caregiver creates a VIF profile and provides information they want first responders to know.
Information is connected
The resident's VIF information becomes available through the participating community's emergency-response system.
A 911 call is received
Dispatch personnel can access information associated with the participating resident.
Responders arrive better informed
Police, Fire and EMS can approach the call with additional information about the person and their individual needs.
THE DETAILS THAT MATTER
Information That Can Make a Difference
Information provided by residents, families and caregivers helps responders understand the person behind the call.
Communication needs
Information that may help responders communicate more effectively.
Medical & health information
Relevant information voluntarily provided by the resident or caregiver.
Behavioral considerations
Details that may help responders better understand an individual's reactions or needs.
Emergency contacts & Care Circle
Important family members, caregivers and other contacts.
Tips for Taking Care of Me
Personalized information provided to help responders understand the individual.
Address & household information
Information associated with the resident and their location.
CONNECTED TO YOUR COMMUNITY
A Direct Connection Between Your Community and First Responders
VIF gives residents and caregivers the ability to maintain their own information, so changes can be reflected without relying on an agency to manually update every record.
Families can update health information, addresses and contacts as circumstances change. Participating administrators can also communicate important alerts to VIF participants.
“That minute opened the door—literally and emotionally—to lifesaving help.”
— Steve P., VIF Participant
MADE FOR THE PEOPLE BEHIND THE CALL
Police. Fire. EMS. 911.
911 Dispatch
Information when the call begins.
Law Enforcement
Additional context before contact is made.
Fire Departments
Important resident information during emergency response.
EMS
Information that may assist personnel responding to medical emergencies.
SEE VIF IN ACTION
A Closer Look at VIF
Explore how VIF connects community information and emergency response.
